Shipping, Refund, and Return Policy


  1. Shipping

  • Tio Pablo only ships in New Zealand and the prices shown are in New Zealand Dollar only.
  • Tio Pablo does not charge any Freight Fee for orders within New Zealand.
  • Order arrival depends on the time of order placed, product availability, and destination. Please contact us to track your order.


  • Please check received goods against packing slip within 7 days of receiving.

 2. Refund and Return

  • Tio Pablo will refund an order if contacted within 7 days of purchase. Tio Pablo will not pay for the shipping costs of returning products.
  • Tio Pablo will refund or return or replace product/products and will pay for shipping costs only if the product/products turn out to be damaged.
  • Please contact us at [email protected] to discuss any issues.